Z Desk – Support Tickets System with Knowledge Base and FAQs

Z Desk is a comprehensive support ticketing system designed to streamline customer support. It includes features like live chat, article posting, and FAQs management. The system allows for creating multiple departments and user roles, tailored to meet your specific needs.

Flexible Module Management

If you only require ticketing and live chat functionalities, you can easily disable the Knowledge Base, FAQs, and Announcements modules through the settings.

Key Features:

Mobile Friendly
LTR/RTL Theme Layout
Simple Installation Wizard
Supports PHP 7.2 to 8.3
AI Writer (Requires OpenAI)
2FA (via Email)
Email to Ticket (Email Piping)
Dashboard and Statistics
Multiple Departments
Assign Multiple Users to Departments
Ticketing System
Guest Ticketing
Live Chat for Registered Users
Ticket History
Ticket Feedback
Ticket Notes with File Attachments
Ticket Tasks
Auto Close Tickets
Envato Purchase Code Verification for Tickets & Chats
Generate Reports (.pdf)
Email and Website Notifications
Knowledge Base
Logged-in Users Only Content Option (Articles, FAQs)
Social Media Sharing for Articles
Helpful/Not Helpful Voting
FAQs Management
Announcements Module
Unlimited User Roles
Unlimited Staff Members
Canned Replies with Placeholders
Custom Fields (Tickets Creation Area)
Assign Tickets to Agents
Change Ticket Department
Change Ticket Priority
Change Chat Department
Option to Show All Tickets or Only Assigned (Roles)
3 Colors for Public Pages
Generic User Login and Registration
Login with Username and Email Address
Social Login with Facebook, Google, Twitter, and VK
Google reCaptcha
Secured Against XSS, SQL Injection, and CSRF
Timezone Adaptive According to Every User’s Setting
Add User from Admin Panel
Edit User, User Profile Settings
Users List and Search with Different Filters
Date and Time Formats
Password Strength Setting
Users Invite System
Email Verification for Registration
Send Email to Registered User
Email Templates
Backup Options
Cookie Consent Popup
Manage Active Sessions
Remember Me Option
Reset Password
Maintenance Mode
Custom Pages
Pages Management
Supports SMTP
Send Test Email
Google Analytics
Ajax Based
Translation Ready
Based on CodeIgniter 3
Bootstrap 5 (Main Website)

Requirements:

Linux Hosting
PHP Version 7.2+
MySQL Database
Internet Connection
mod_rewrite (for URL Rewriting)
mbstring
GD Library
cURL
Mail and SMTP
Email with IMAP Support
IMAP Module/Library
ZipArchive
DOM Extension

AI Writer

The AI Writer feature relies on the OpenAI API, which requires credits to function. To use this feature, ensure your OpenAI account has sufficient credits. AI Writer is available for the following areas:

Canned Replies
Ticket Creation (by Staff)
Ticket Replies (by Staff)
Chat Replies (by Staff)
Articles
FAQs
Announcements

Email to Ticket Feature:

The Email to Ticket feature, also known as email piping, empowers users to seamlessly convert incoming emails into support tickets. This functionality enables the creation of new tickets based on received emails and facilitates the posting of replies directly within the system, effectively tying responses to existing email threads. In essence, this feature bridges the gap between your email communication and ticket management, providing a streamlined and integrated approach to handling customer queries and support requests. It requires a minimum of PHP 8.1 installed on your server.

What’s Meant by Translation Ready?

This means that you can customize or add your translations by modifying the language files. You can also add your favorite language translations but, the post content (e.g., articles, etc.) isn’t supported for multiple languages.

Are you an Envato Author?

Z Desk is also helpful for Envato Authors (e.g., CodeCanyon, Themeforest, etc.) who want their buyers to verify purchase codes and check support expiry before creating tickets and chats. This option can be easily enabled or disabled in the settings.

Support:

If you encounter any issues, please feel free to contact me via the email address provided in the documentation or through my profile.

Live Demo:

Login

Super Admin: superadmin@website.test

Agent: agent@website.test

User: user@website.test

Password (All Roles): 12345678

NOTE: In the demo mode, some of the actions are disabled.

Version 2.6:

- Added Max Files Selection Limit for Support Tickets
- Fixed Custom Fields Issue
- Fixed Editor Reset Issue

Z Desk - Support Tickets System with Knowledge Base and FAQs