DeskHive – Laravel Support Ticket & Knowledge Base System

DeskHive is a standalone self-hosted help desk built with Laravel. Everything your support team needs in one application: ticket management, knowledge base, customer portal, agent portal, email-to-ticket pipeline, REST API, and more. No additional products or subscriptions required.

Whether you’re running an Envato shop, a SaaS product, or any business that needs organized customer support, DeskHive gives you a professional helpdesk out of the box. Install it on your server, configure your departments and agents, and start resolving customer issues in minutes.

Built on our battle-tested Botble CMS core using Laravel 12, DeskHive is fast, secure, and fully customizable with complete source code included.

Admin Panel: https://desk-hive.botble.com/admin
Admin account: admin – 12345678 (username & password are autofilled)
Customer Portal: https://desk-hive.botble.com/support
Customer account: customer@botble.com – 12345678
Agent Portal: https://desk-hive.botble.com/support/agent/dashboard
Agent account: agent@botble.com – 12345678

Note: Price will be increased after 15 sales, hurry up!!!

Special prices

Screenshots

Admin Dashboard

Modern admin dashboard with ticket statistics, open tickets, and quick actions.

Admin Dashboard

Ticket Management

Full ticket list with status, priority, department, and agent filtering.

Ticket Management

Agent Portal

Dedicated agent workspace with personal ticket queue, canned responses, and notifications.

Agent Portal

Customer Portal

Self-service customer portal with ticket submission, knowledge base, and social login.

Customer Portal

Knowledge Base

Organized articles with categories, full-text search, and helpful/not-helpful voting.

Knowledge Base

Reporting & Analytics

Track ticket volume, agent performance, and support metrics.

Reporting

Settings

Configure departments, notifications, Envato verification, email piping, and API keys.

Settings

We have a dedicated support center for all of your support needs. It includes our Documentation and Ticket system for any questions you have. We usually get back to you within 12-24 hours.

Key Features (Last Updated: March 2026):

Buy One Time & Get Free Updates Forever

Free Installation – If you face any problem during installation, we will help you and it’s FREE

Support Tickets – Customers submit tickets with priorities (Low, Medium, High, Urgent), statuses, departments, categories, labels, and file attachments

Knowledge Base – Self-service articles organized by categories with full-text search and helpful/not-helpful voting

Customer Portal – Login, register, submit tickets, browse knowledge base, manage profile with social login (Google, Facebook, GitHub, LinkedIn, X, Envato)

Agent Portal – Dedicated workspace with personal ticket queue, canned response shortcuts, real-time notifications, and performance metrics

Email-to-Ticket Pipeline – Automatically create tickets from inbound emails via IMAP polling. Customer replies thread back to the original ticket

REST API – Internal (admin) and external (agent) API with scope-based authentication for custom integrations

Dark Mode – Full dark mode support across customer portal, agent portal, and auth pages

RTL Support – Automatic right-to-left layout for Arabic, Hebrew, Persian, Urdu, and other RTL languages

39 Languages – Built-in translations with preferred language setting per customer/agent

Reply Reactions – Like/unlike individual ticket replies for instant feedback

Departments & Teams – Route tickets to the right team with auto-assignment rules

Custom Fields – Add text, textarea, select, checkbox, and radio fields to the ticket form

Canned Responses – Pre-written reply templates with keyboard shortcuts for faster responses

Envato Integration – Verify purchase codes before ticket submission for Envato marketplace sellers

License Manager Integration – Verify license codes via Botble License Manager

Email Notifications – Customizable email templates for new tickets, replies, status changes, and assignments

Activity Logs – Full audit trail of all ticket events

Dashboard Widgets – At-a-glance counts for open, today’s, and unassigned tickets

Reporting & Analytics – Ticket volume trends, agent performance, and resolution metrics

Theme Customization – Colors, typography, logos, and auth page backgrounds via Theme Options

Agent Password Reset – Agents can reset forgotten passwords via email

100% Responsive – Works perfectly on desktop, tablet, and mobile

Built on Botble CMS (Laravel 12) – Used by thousands of customers worldwide

Easy to install with UI – Web installer, no command line needed

Fast support – We always reply your ticket within 1 business day

Who is DeskHive For?

Envato Authors – Verify purchase codes and manage support for your CodeCanyon/ThemeForest items
SaaS Companies – Provide organized ticket support with knowledge base for self-service
Small & Medium Businesses – Run a professional helpdesk without monthly SaaS fees
Web Agencies – Offer support portals to your clients with custom branding
Open Source Projects – Accept support tickets with license verification

Many free plugins by our community authors

There are many free plugins available on our Marketplace: https://marketplace.botble.com/products

Just install it in Admin > Plugins > Add new to use it.

Free plugins

Elite Author

Free installation service

Note: We just provide free installation service for hosting using cPanel or Direct Admin. If you’re using VPS, you need to install cPanel or Direct Admin. We don’t provide installation service on localhost.

If you need free installation service, please create a ticket on our support center https://support.botble.com and give us access to your hosting (hosting URL, username and password), our dev team will install it for you.

Notes:

CONSIDERING PURCHASING OUR ITEM? Please view our support section for important notes and questions.
Images used in the demo are not included in the download package. They are used for demo purposes only.

Requirements

Apache, nginx, or another compatible web server.
PHP >= 8.3
MySQL 5.7+ or MariaDB 10.2+
PDO PHP Extension
OpenSSL PHP Extension
Mbstring PHP Extension
Exif PHP Extension
Fileinfo Extension
XML PHP Extension
Ctype PHP Extension
JSON PHP Extension
Tokenizer PHP Extension
Module Re_write server
PHP_CURL Module Enable

Changelog

Version 1.0.0 – March 2026

- First release.

Botble

Visit us at botble.com