Fast Track Support for Perfex CRM lets your clients pay for priority handling of urgent support tickets directly from the Perfex CRM customer area.

The module creates a native Perfex invoice when a customer requests Fast Track support. After successful payment, the ticket is automatically marked as Fast Track, staff can see clear priority badges, and your team can handle paid priority tickets faster.

Key Features

Paid priority support for Perfex CRM tickets
Customers can request Fast Track from the ticket detail page
Uses native Perfex invoices, taxes, currencies and payment gateways
Ticket is only marked Fast Track after successful payment
Admin Fast Track Tickets overview with KPIs and filters
Dashboard widget for active Fast Track tickets
Fast Track badges in admin and customer ticket lists
Department availability settings
Default price or optional price per department
Optional ticket priority, status and tag changes after payment
Staff/admin notifications and customer activation email

Documentation & Support

Documentation: https://support.codivlab.com/hc/articles/8/9/31/introduction

Support: https://support.codivlab.com

Fast Track Support for Perfex CRM - Paid Priority Tickets