Fowtickets Simple Laravel Customer Support Software With Ticketing System And Knowledge Base dedicated to people and website owners that provide specific services and want to add a ticketing system to their website or have a helpDesk to provide assistance to customers. This system contains many features that will help to provide good support to your customers.

Demo and documentation

Frontend

Link : https://demo.vironeer.com/fowtickets

User access details

Link : https://demo.vironeer.com/fowtickets/user

Email : user@vironeer.com

Password : User1234

Agent access details

Link : https://demo.vironeer.com/fowtickets/agent

Email : agent@vironeer.com

Password : Agent1234

Admin access details

Link : https://demo.vironeer.com/fowtickets/admin

Email : admin@vironeer.com

Password : Admin1234

Documentation

Link : https://docs.vironeer.com/fowtickets/index.html

Fowtickets - Simple Customer Support Software With Ticketing System And Knowledge Base - 1

Features

Ticketing System:
Experience seamless issue management with automated routing, collaborative tools, and performance analytics.
Knowledge Base:
Unlock a wealth of information with structured resources, guides, and efficient search functionality.
Agents and Departments:
Elevate collaboration and issue resolution with organized support teams and efficient routing.
Email Notifications:
Stay informed with real-time updates on ticket status, agent responses, and resolutions.
Account Notifications:
Receive important account updates and information to stay informed.
OAuth Options (Facebook and Google):
Simplify login with OAuth options, providing a convenient and secure experience.
Email Verification:
Enhance security by confirming account ownership through email verification.
Two-Factor Authentication (2FA):
Add an extra layer of protection with two-factor authentication for secure logins.
Translatable:
Translate any language website easily through the translation system available to you as an admin.
RTL Supported:
Ensure seamless compatibility with Right-to-Left, enhancing accessibility for diverse audiences.

Requirements

Server Requirements

PHP 8.1x
Operating System : Linux or Windows
Shared, VPS or Dedicated Server
MySql: 5.7+

PHP Extensions

BCMath
Ctype
Fileinfo
JSON
Mbstring
OpenSSL
PDO
pdo_mysql
Tokenizer
XML
cURL
zip
GD

News And Updates

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ChangeLogs

Version 2.1

[NEW] Full RTL support across Admin Panel, Frontend, User Panel, Agent Panel, and Emails
[NEW] Admin translations added
[NEW] Multi-article deletion feature
[FIX] Resolved agent mail issues
[FIX] Admin reCAPTCHA problem fixed
[FIX] Knowledgebase article video embedding issue resolved

Version 2.0

[NEW] Fully revamped and enhanced version

Version 1.3

[NEW] Email notifications feature added
[NEW] User notifications added
[NEW] Email verification feature introduced
[NEW] 2FA authentication support added
[UPDATE] Enhanced admin panel design

Version 1.2

[NEW] Advanced search functionality added
[FIX] Fixed ticket attachment error
[FIX] SMTP save change error resolved

Version 1.1

[NEW] Facebook OAuth integration
[NEW] Dynamic pages feature
[UPDATE] Improved user panel
[UPDATE] Enhanced user details

Version 1.0

- Initial Release