A comprehensive, AI-powered helpdesk and support ticket management system designed for Premium URL Shortener. Streamline customer support, improve response times, and deliver exceptional service with advanced features including AI-generated replies, real-time analytics, custom fields, and much more.

Live Demo

Email/Username: admin@gempixel.com / admin

Password: adminpass

Key Features

AI-Powered Support

OpenAI Integration: Generate professional, context-aware replies automatically
Custom AI Models: Train and deploy your own OpenAI fine-tuned models
Smart Content Generation: AI-assisted reply generation, text rewriting, and summarization
Multiple AI Models: Support for GPT-4, GPT-3.5, and custom fine-tuned models

Advanced Analytics Dashboard

Real-time Statistics: Track total, open, pending, resolved, and closed tickets
Priority Breakdown: Monitor urgent, high, medium, and low priority tickets
Trend Analysis: 30-day ticket creation trends with visual charts
Response Time Metrics: Average response time and first response tracking
Satisfaction Ratings: Customer satisfaction rate and average rating display
Agent Performance: Track agent resolution rates and assigned tickets
Export Functionality: Export dashboard data in JSON or CSV format

Comprehensive Ticket Management

Ticket Statuses: Open, Pending, Resolved, and Closed
Priority Levels: Urgent, High, Medium, and Low priority classification
Ticket Categories: Organize tickets with customizable categories and colors
Agent Assignment: Assign tickets to specific support agents
Auto-Assignment: Automatic ticket assignment based on workload
Bulk Operations: Perform actions on multiple tickets simultaneously
Ticket Search & Filters: Advanced filtering by status, priority, category, and date
Overdue Tracking: Automatic identification of tickets exceeding SLA

Rich Communication Features

Threaded Conversations: Full conversation history for each ticket
File Attachments: Support for multiple file attachments per ticket/reply
Attachment Limits: Configurable max attachments and file size limits
HTML Support: Rich text formatting in messages
Saved Replies: Create and reuse common response templates
Reply Categories: Organize saved replies by category

Customer Rating System

5-Star Ratings: Customers can rate resolved/closed tickets
Rating Comments: Optional feedback comments with ratings
Satisfaction Metrics: Track overall customer satisfaction percentage
Rating Analytics: Average rating calculation and display

Custom Fields & Categories

Custom Field Types: Text, textarea, select, checkbox, radio, date, and more
Required Fields: Mark custom fields as mandatory
Field Ordering: Customize the order of fields in ticket forms
Category Management: Create unlimited ticket categories
Category Colors: Visual category identification with custom colors
Category Sorting: Custom sort order for categories

Email Notifications

New Ticket Alerts: Notify admins when new tickets are created
Reply Notifications: Email users when agents reply to tickets
Status Updates: Notify users when ticket status changes
Customizable Templates: Fully customizable email templates
Template Variables: Dynamic content with ticket details, user info, and more

Advanced Configuration

SLA Management: Set Service Level Agreement hours for response times
Auto-Close Tickets: Automatically close inactive tickets after specified days
Contact Form Integration: Capture contact form submissions as tickets
Attachment Settings: Configure max attachments and file size limits
Rating Control: Enable or disable customer rating system

Complete Feature List

Full support ticket lifecycle management
Multi-status ticket workflow (Open, Pending, Resolved, Closed)
Priority-based ticket classification (Urgent, High, Medium, Low)
Category-based ticket organization
Agent assignment and workload management
Threaded conversation system
File attachment support
Customer rating and feedback system
OpenAI GPT integration for reply generation
Custom fine-tuned AI model support
AI-powered text rewriting and improvement
Automatic ticket summarization
Real-time dashboard with key metrics
Ticket status distribution charts
30-day trend analysis
Response time tracking
Customer satisfaction ratings
Agent performance tracking
Unlimited custom fields
Unlimited ticket categories
Saved reply templates
Customizable email templates
Responsive design (mobile, tablet, desktop)
CSRF protection and security features
Contact messages management

Helpdesk Platform - Plugin for Premium URL Shortener