Hiro — AI-Powered Front Desk for Healthcare Clinics

An AI voice agent that answers every clinic call 24/7 — booking appointments, looking up patients, verifying insurance, triaging symptoms and transferring to staff. Sold as a complete, ready-to-launch multi-tenant SaaS.

▶ Live Demo: https://hiro.thecodestudio.xyz

Live Demo Access

Try both sides of the platform with the seeded demo accounts. Password for every account: password. The login screen also has one-click demo buttons — no typing required.

Platform Admin (SaaS owner): hiro@mail.com — manage clinics, plans, billing and branding.
Clinic Owner: clinic@mail.com — run a clinic: calls, scheduling, patients and the AI agent.

What is Hiro?

Front desks at busy clinics lose calls, miss bookings and burn staff hours on the phone. Hiro puts an intelligent AI voice agent on the clinic’s phone line. It answers around the clock, has a natural conversation with the caller, and actually does the work — checking the schedule, booking and rescheduling appointments, pulling up patient records (after verifying identity), running insurance eligibility checks, assessing urgency, and handing off to a human when needed.

It ships as a complete multi-tenant SaaS: one platform owner sells subscriptions to many clinics, each fully isolated, each with its own AI agent, staff, patients and branding. Pricing, plans, payment gateways, white-label branding and the marketing site are all editable from an admin panel — no code changes needed to launch your own business.

✨ Key Features

AI Voice Agent (24/7) — Powered by Vapi. Answers inbound calls, holds a real conversation, and runs secure server-side tools to get things done. Two failed attempts auto-escalate to a human transfer.
AI Call Center — Live call monitoring, searchable transcripts, recordings, caller sentiment and resolution tracking. Every AI action is logged.
Smart Scheduling — Real-time availability checks, double-booking prevention, day & week views, and automated email reminders via queue + scheduler.
Clinical Triage — Configurable triage rules & keywords let the AI assess urgency and route patients to the right level of care or escalate emergencies instantly.
️ Insurance Verification — Real-time eligibility checks and claim submission through pluggable gateways (Claim.MD & Stedi).
Visual Workflow Builder — Drag-and-drop nodes and edges to design the agent’s conversation flow, then deploy it straight to the live voice assistant.
Analytics & Insights — Call volume, AI resolution rate, handle time, patient sentiment and category breakdowns, with CSV export.
Stripe Billing — Subscriptions, checkout, customer portal, plan swap & cancel, webhooks and usage metering — integrated directly.
White-Label Branding — Set the app name, light/dark/dashboard logos and favicon. Edit the public marketing site, menus and per-clinic landing pages — no code.
Multi-Tenant + Roles — Every clinic isolated by tenant. Six roles (super admin, owner, provider, staff, billing, customer) with strict, scoped access.
Dark / Light Mode — A theme toggle in the top bar for every user, with the preference remembered across sessions.
Web Installer — A first-run setup wizard checks requirements, configures the database and creates the admin. Install in minutes, no terminal needed.

How the AI Voice Agent Works

A caller dials the clinic. The AI greets them, understands intent, and calls secure server-side tools to complete real tasks. Sensitive actions stay locked until the caller’s identity is verified with a date-of-birth check.

Look up patient — finds the patient record after verifying identity.
Book appointment — checks live availability and reserves a slot.
Reschedule / cancel — moves or cancels an existing appointment.
️ Verify insurance — runs a real-time eligibility check.
Assess urgency — triages symptoms against clinic rules.
☎️ Transfer call — warm-transfers to clinic staff when needed.

️ Two Panels, One Platform

Platform Admin (SaaS Owner)

Manage all clinics (tenants) & users
Create plans & pricing — synced to Stripe
Per-plan feature flags & usage limits
Pluggable payment gateways
White-label branding & marketing site
SMTP, Claim.MD and platform settings
Impersonate a clinic for support

Clinic Panel (Staff)

Dashboard with live KPIs
AI call center & transcripts
Appointments & smart scheduling
Patients & providers
Insurance verification & claims
AI agent config, triage & workflows
Analytics, integrations & billing

CMS-driven marketing landing page

CMS-driven marketing landing page (fully editable)

Secure login with demo accounts

Secure login with one-click demo accounts

Clinic Panel

Clinic dashboard

Clinic dashboard — KPIs, call activity, upcoming appointments

AI call center

AI Call Center — live calls, transcripts & recordings

Appointments

Smart scheduling with conflict prevention

Patients

Patient records & history

Providers

Providers & schedules

Insurance

Insurance eligibility & claims (Claim.MD / Stedi)

Analytics

Analytics & insights with CSV export

Workflow builder

Visual AI workflow builder

AI agent settings

AI agent configuration

Billing

Subscription & billing (Stripe)

Platform Admin Panel

Platform dashboard

Platform dashboard — clinics, users & revenue overview

Clinic management

Tenant (clinic) management & impersonation

Pricing management

Plan & pricing management (synced to Stripe)

️ Built With a Modern Stack

Laravel 13 (PHP 8.4)
React 19 + TypeScript
Inertia.js v2 (SPA, no API glue)
Tailwind CSS v4
Vapi AI voice platform
Stripe billing (direct)
MySQL / MariaDB & SQLite
Queue worker + scheduler (PM2 config included)
Claim.MD & Stedi insurance gateways
900+ automated tests (Pest)

Security & Compliance

Caller identity verification — date-of-birth check before any patient data is shared on a call.
Role-based access control — six roles, all clinic data strictly scoped by tenant.
Audit logging — sensitive actions recorded for a reviewable trail.
Encrypted secrets — API keys and credentials never exposed to the browser.
HIPAA-ready workflows — controls designed around healthcare privacy needs, including a HIPAA mode for the AI agent.

✅ Requirements

PHP 8.4+ with Composer
Node.js 18+ & npm
MySQL 8 / MariaDB (or SQLite)
Vapi account (voice agent)
Stripe account (billing)
SMTP credentials (email)

Hiro - AI-Powered Front Desk for Healthcare Clinics SaaS Application