Laradesk – Helpdesk Ticketing System

Laradesk is a system for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers.

With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.

Support

For any questions or comments, send a request from the profile form:: codecanyon.net/user/dacoto and we will try our best to assist you.

Features

Create & manage tickets
Attach files to tickets
Receive email notifications on each ticket response
Organize tickets by status
Organize tickets by label
Organize tickets by department
Assign specific users to each department
Assign a priority to each ticket
Manage canned responses and add them to ticket responses
Manage users & user roles
Set settings from visual interface
Translate the strings from visual interface

Demo

Demo page: https://dacoto.com/products/laradesk/demo

Admin User: admin@admin.com / 12345678

Agent User: agent@agent.com / 12345678

Customer User: customer@customer.com / 12345678

Requirements

PHP >= 7.3 or PHP >= 8.x
MYSQL => 5.7 or MariaDB => 10.2.7
BCMath PHP Extension
Ctype PHP Extension
Fileinfo PHP extension
JSON PHP Extension
Mbstring PHP Extension
OpenSSL PHP Extension
PDO PHP Extension
Tokenizer PHP Extension
XML PHP Extension

Documentation

You can see the documentation and all the features of the application at the following link:

https://docs.getlaradesk.com/

Changelog

v1.1.2 – 2021-04-07

Fixed
- Updated dependencies & fixed docs

v1.1.1 – 2020-12-16

Fixed
- PHP 8.x auto-installer error

v1.1.0 – 2020-12-16

Added
- PHP 8.x support

v1.0.0 – 2020-11-19

Added
- Initial release

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Laradesk - Helpdesk Ticketing System