The BeDesk LiveChat widget is an addon designed specifically to extend BeDesk helpdesk platform. It is a fully customizable, AI-powered livechat widget that proactively engages visitors and provides an all-in-one support experience, including chat, tickets and knowledge base.

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BeDesk platform

Main BeDesk platform is required to use this addon. It can be purchased here.

AI agent

AI agent addon for BeDesk that integrates fully with livechat widget can be purchased separately here.

Extended feature list

Easy installation – Easily embed on your website and integrate with BeDesk platform.

Documentation – Extensive documentation is provided to help you get started and make the most of BeDesk LiveChat.

Integration with AI agent – Full integration with BeDesk AI agent for instant support to customers based on knowledge sources.

Campaigns – Promote special offers, announce new features, and increase newsletter subscriptions with targeted campaigns.

Campaign templates – Use pre-designed campaign templates or create your own to match your brand.

Campaign conditions – Define when campaigns and to whom campaigns should be shown based on various conditions.

Campaign appearance – Fully customize campaign appearance including colors, fonts, and layout.

Customizable launcher – Customize launcher button, including appearance and position or hide it completely and create your own button.

Chat timeouts – Set up timeouts to automatically close chats or transfer to another agent if customer or agent does not respond in a specified amount of time.

Chat queue – Chats are automatically assigned to available agents based on availability and their chat limits, if no agents are available, chats are queued until an agent becomes available.

Widget appearance – Customize widget appearance, including colors, fonts, and layout.

Home screen – An overview showing recent messages, popular help center articles, and custom links.

Conversations screen – A list of all user chats and tickets with options to view and manage them.

Help center screen – Fully integrated BeDesk help center with articles and categories.

Notifications – Customer is notified of new messages via sounds and flashing page title or via email.

File uploads – Full support for file uploads and preview in chats.

Chat transcripts – Customer or agent can download a full chat transcript in text format.

Launch directly into conversation – Instead of showing any of the screens, immediatly open new chat screen when widget is opened.

Chat forms – Gather essential customer information using custom fields before a conversation starts and collect feedback after the chat ends.

Chat page – Share a direct link to a dedicated, standalone chat page in emails or on social media, without needing to embed the widget on your site.

Hide screens – Easily hide any screen you don’t need.

Identify logged-in users – Automatically recognize users logged-in on your website to provide a seamless and personalized support experience.

Advanced Javascript API – Programmatically control the widget’s visibility, theme, and user data from your website’s code.

Livechat addon for BeDesk support platform