NeuralDesk - AI Chatbot, Live Chat & Customer Support SaaS

NeuralDesk is a complete self-hosted AI chatbot, live customer support, lead capture, and SaaS platform. Train AI chatbots on your own knowledge, embed a beautiful chat widget on any website, monitor visitors in real time, capture qualified leads, collaborate with support agents privately, and seamlessly take over AI conversations from one centralized inbox.

Whether you want to deploy an intelligent support assistant for your own company, provide AI-powered customer service for clients, or launch a complete subscription-based AI support SaaS, NeuralDesk gives you the ready-made foundation to get started without building everything from scratch.

Customers can create and train chatbots, collect visitor information, manage live conversations, work with multiple support agents, proactively start chats, subscribe to pricing plans, and pay through integrated payment gateways — while the Super Admin controls the entire platform from a powerful back-office dashboard.

Live Interactive Script Demo

Explore the complete NeuralDesk experience including the subscriber workspace, AI chatbot training, live visitor monitoring, conversations inbox, team collaboration, chat widget, billing system, and Super Admin portal before choosing your license.

Demo URL: https://demo.pixelaxis.net/neuraldesk/

Super Admin Dashboard Credentials

Manage pricing plans, users, payments & refunds, AI providers, frontend CMS, security, notifications, platform settings, and system-wide configuration.

URL: https://demo.pixelaxis.net/neuraldesk/admin/login
Username/Email: admin@example.com
Password: password

Subscriber (User) Dashboard Credentials

Experience the workspace built for subscribers — chatbots, knowledge training, live visitors, conversations, human support, lead capture, team agents, widget embedding, plans, and billing.

URL: https://demo.pixelaxis.net/neuraldesk/login
Username/Email: testuser@example.com
Password: password

AI Automation Meets Real Human Support

NeuralDesk combines AI-powered customer support with the tools businesses need for real human conversations, team collaboration, visitor engagement, and lead generation.

AI Chatbot: Automatically answer customer questions using your trained business knowledge.
Live Visitor Monitoring: See active visitors and ongoing conversations in real time.
Human Support: Support agents can take over conversations whenever human assistance is needed.
Agent Whisper: Collaborate privately with team members inside conversations without exposing internal messages to customers.
Lead Capture: Collect visitor information through customizable pre-chat forms.
Proactive Engagement: Start conversations with visitors instead of waiting for them to contact you.

New Live Support & Lead Generation Features

Live Visitor Monitoring & Agent Whisper

See active visitors and ongoing conversations in real time from your support workspace. Agents can understand who is currently engaging with the website and provide assistance at the right moment.

Team members can also collaborate privately through Agent Whisper. Internal whisper messages are visible only to support agents and are never shown to the customer, making it easier to ask teammates for help, share internal information, and coordinate responses without leaving the conversation.

Smart Answers & Sub-questions

Create more structured chatbot knowledge using primary questions, answers, and related follow-up questions. Smart Answers & Sub-questions help create more natural, guided, and useful support conversations while giving you greater control over how information is presented to visitors.

Pre-chat Form & Lead Capture Builder

Create customizable pre-chat forms to collect important visitor information before a conversation begins.

Capture details such as:

Name
Email address
Phone number
Company information
Custom form fields

Turn website support conversations into qualified leads while giving agents useful customer context before they start chatting.

Team & Agent Management

Build your own customer support team by adding agents and staff accounts to the subscriber workspace. Multiple team members can work together from one centralized support inbox while account access and permissions remain organized.

This makes NeuralDesk suitable not only for individual chatbot owners but also for agencies, SaaS businesses, support departments, and growing customer service teams.

Proactive Chat Initiation

Don’t wait for visitors to send the first message. Support agents can initiate new conversations and proactively engage website visitors whenever help, product guidance, onboarding assistance, or sales support may be useful.

Proactive chat helps transform NeuralDesk from a reactive support tool into a complete visitor engagement and conversion platform.

How NeuralDesk Works

Create Your Chatbot — Configure the chatbot persona, greeting, behavior, and starter questions.
Train Your Knowledge — Add documents, Q&A pairs, free text, Smart Answers, and related sub-questions.
Customize the Experience — Configure the website widget and optional pre-chat lead capture form.
Embed on Any Website — Add the chatbot using a simple script tag.
AI Answers Visitors — NeuralDesk responds using the knowledge assigned to the chatbot.
Monitor Visitors & Conversations — See active visitors and support activity in real time.
Collaborate With Your Team — Agents can use private whisper messages while handling conversations.
Take Over When Needed — Human agents can reply directly from the centralized inbox.
Start Proactive Conversations — Reach out to visitors instead of waiting for them to contact you.
Capture & Convert Leads — Collect visitor information and turn support conversations into business opportunities.

Core Features

Every tool your subscribers need to automate customer support, manage human conversations, capture leads, and engage website visitors is packaged inside one responsive platform.

AI Chatbots: Create chatbots with custom personas, greetings, and starter questions that answer visitors instantly using trained knowledge.
Knowledge Training: Train each chatbot using documents, Q&A pairs, free text, structured answers, and related sub-questions.
Smart Answers & Sub-questions: Create structured question-and-answer flows with related follow-up questions for more guided customer conversations.
Optional Vector Search: Use Qdrant embeddings for smarter semantic knowledge retrieval.
Embeddable Chat Widget: Add NeuralDesk to any website with a single script tag, including persistent visitor sessions, typing indicators, message timestamps, notification sounds, and optional domain restrictions.
Pre-chat Form Builder: Build customizable forms that collect visitor information before conversations begin.
Lead Capture: Capture names, emails, phone numbers, company information, and custom visitor details directly through the chat experience.
Live Visitor Monitoring: View active website visitors and ongoing conversations from the support dashboard.
Live Inbox & Human Handoff: When AI cannot answer or human assistance is needed, agents can take over conversations from the centralized support inbox.
Agent Whisper: Send private internal messages between support agents that remain completely hidden from visitors.
Proactive Chat Initiation: Allow support agents to start new conversations with visitors for proactive sales and customer assistance.
Team & Agent Management: Add staff and support agents so multiple team members can manage customer conversations together.
Conversation Management: Manage open conversations, reply to visitors, collaborate internally, and archive or resolve completed threads.
Realtime Notifications: Receive realtime conversation updates and sound alerts for incoming support activity.
Multi-Provider AI: OpenAI, Anthropic, Gemini, Groq, Mistral, DeepSeek, xAI, Cohere, and more — configure API keys and default providers directly from the admin panel without code editing.
Realtime via Pusher (Optional): Get instant inbox updates without queue workers, with automatic polling fallback when Pusher is not configured.
Frontend CMS: Manage landing page sections, menus, themes, blog posts, testimonials, newsletters, and other frontend content.
REST API + Swagger: Sanctum-secured REST API with interactive Swagger documentation and endpoints suitable for third-party integrations and mobile applications.

Turn NeuralDesk Into Your Own AI Support SaaS

NeuralDesk includes the business infrastructure required to launch and operate a subscription-based AI customer support platform.

Your customers can:

Create an account
Choose a subscription plan
Complete payment
Create AI chatbots
Train their own knowledge
Customize and embed chat widgets
Capture website leads
Monitor visitors
Manage customer conversations
Add support team members
Use human handoff and agent collaboration

SaaS Architecture & Payment Infrastructure

Turn the script into a fully automated subscription business. Customers sign up, choose a plan, and pay while plan-based restrictions are enforced automatically.

Subscription Pricing Plans: Create admin-managed plans with plan-specific feature restrictions.
Team Staff Accounts: Subscribers can add support agents and staff accounts to collaborate from a shared conversation workspace.
6+ Payment Gateways: Stripe, PayPal, Razorpay, Paystack, Flutterwave, and manual/offline payments — configured directly from the admin panel without code editing.
Payments & Refunds: Complete transaction history, multi-currency support, and refund management.
Plan-Based Restrictions: Control subscriber access to platform functionality according to purchased subscription plans.

Powerful Super Admin Panel

A complete back-office for managing the entire NeuralDesk SaaS platform, subscribers, AI configuration, payments, security, content, and operational tools.

Analytics Dashboard: View revenue, payment health, users, and platform activity at a glance.
Users & Staff: Manage subscribers and their teams and impersonate users when troubleshooting their exact workspace.
AI Settings: Configure AI providers, text models, embeddings, API credentials, and platform-wide defaults without editing source code.
Pricing Plans & Billing: Create subscription plans, configure feature restrictions, and manage currencies and exchange rates.
Payments, Refunds & Gateways: Manage transactions, refunds, and supported payment gateways from one dashboard.
Roles & Permissions: Create custom administrator roles and control access through granular permissions.
Notification Center: Manage email templates, system notifications, web push, Firebase configuration, and notification delivery logs.
Frontend CMS: Manage landing page sections, navigation menus, themes, blogs, testimonials, and newsletter subscribers.
Security & Compliance: Audit admin actions, monitor login activity, enforce 2FA, and configure reCAPTCHA protection.
Platform Tools: Media manager, language and translation manager, support tickets, scheduler, queue monitor, and global search.

Built for Multiple Business Models

SaaS Entrepreneurs: Launch your own subscription-based AI chatbot and customer support platform.
Agencies: Build and manage AI support experiences for client websites.
E-commerce Businesses: Answer product questions, capture leads, and provide real human assistance when needed.
Customer Support Teams: Combine AI automation with a centralized human support inbox and team collaboration.
Sales Teams: Monitor visitors, collect lead information, and proactively start conversations with potential customers.
Knowledge-Based Businesses: Create assistants trained on documentation, FAQs, services, policies, and internal information.

Internationalization & Global Translations

Expand your reach globally out of the box. NeuralDesk includes a language manager and in-admin translation editing, allowing administrators to add languages and translate interface strings without modifying source code.

RTL languages are fully supported.

Modern Tech Stack

NeuralDesk includes clean, unencrypted source code built using current and well-documented technologies, making the application easier to customize, extend, and maintain.

Laravel 13 (PHP 8.3 / 8.4)
Tailwind CSS 4
Alpine.js 3
Vite 7
MySQL / MariaDB

REST API & Swagger Documentation

NeuralDesk includes a Sanctum-secured REST API together with interactive Swagger documentation, making it easier for developers to understand available endpoints and integrate NeuralDesk with external applications.

Note: Mobile applications are not included with this item. The available API can be used as a foundation for custom mobile app development and third-party integrations.

Optional Third-Party Services

NeuralDesk is designed to remain flexible and does not force buyers to use every external service.

AI Providers: AI API usage charges are not included with the NeuralDesk license. Usage costs are billed separately by the AI provider selected by the platform owner.
Qdrant: Vector search and embeddings integration are optional.
Pusher: Pusher realtime functionality is optional. NeuralDesk automatically falls back to polling when Pusher is not configured.

Complete Customer Documentation & Product Support

We provide detailed instructions, clean application builds, and dedicated support to make setup and deployment easier for both developers and non-technical buyers.

Pictorial Setup Guides: Step-by-step cPanel and Hostinger installation instructions with real screenshots — no terminal, Composer commands, or complex server setup required. Upload the files, import the included database, configure your application, and get started.
Dedicated Support Portal: Encountered an issue or need technical clarification? Open a support ticket at https://pixelaxis.net/support

Change Log

Version 1.7.0 — Maintenance Release

Fixed notification emails displaying HTML as visible text
Fixed double-escaped characters in plain-text notifications
Added a warning when manually sending event templates without required event data
Fixed FAQ accordions not opening across the site
Fixed pricing cards appearing transparent over patterned backgrounds

Version 1.6.0 — Translation, Lead Capture & Chat Reliability Fixes

Added fully translatable chat widget support for all visitor-facing strings
Fixed Pre-chat Form delivery for newly created bots
Added automatic Pre-chat Form repair for previously created bots
Fixed chat sending issues caused by expired visitor sessions
Added automatic recovery to start a fresh conversation when a session expires
Fixed message polling issues after visitors start a new chat
Improved chat reliability and real-time reply delivery

Version 1.5.0 – Live Visitors Tracking, Team Collaboration & Lead Capture Update

Added Live Visitor Monitoring
Added private Agent Whisper messaging
Added Smart Answers & Sub-questions
Added Pre-chat Form Builder
Added Lead Capture functionality
Added enhanced Team & Agent Management
Added Proactive Chat Initiation
Improved live support and conversation workflow

Version 1.0.0 – First Production Release

Initial NeuralDesk production release
AI chatbot creation and knowledge training
Embeddable website chat widget
Human handoff and conversations inbox
Multi-provider AI integration
SaaS subscription and payment infrastructure
Super Admin dashboard
Frontend CMS
REST API and Swagger documentation
Security, notifications, translations, and platform management tools

NeuralDesk - AI Chatbot Trainer & Embedding SaaS