Perfect support ticket system (or help desk ticketing system) & document management system

Support/Help Desk ticket system

This system helps one/multiple support agents to easily communicate with customers, keep details of all communication happening, maintain complete customer details, and many more.

A support system is a must-have for any company selling products or Services.

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Document/Knowledge management system:

With a Knowledge/Document system companies can easily publish the complete document related to one or multiple products.

Document can be easily added, remove, or modified as per requirement. Also, customers can easily search their queries in documents, share documents with others, agents can share document with customers, and a lot more.

This type of system helps to reduce tickets.

Features:

This system provides the complete features set required for help desk. Check all the features below:

Tickets:

Public/private tickets
Ticket priority with Colored labels for easy understanding
Select product in ticket
Product license & support validation (Codecanyon & WooCommerce licensing integrated)
Ticket Subject, Description & additional details.
Configurable Instruction before opening tickets

Support/Technical agent:

Unlimited Super admin
Unlimited agents
Assign agent to specific products
Round robin automatic ticket assignment to agents

Integration:

License & Support duration validation is done using Envato (all marketplace) & WooCommerce Licensing plugin.

Envato (all marketplace)
Woo Software licensing
EDD (coming soon)

Canned Responses:

Canned responses are predetermined responses to common questions. In support, canned responses to frequently asked questions save a lot of typing time and effort.

Add one or more canned response
Response with merge/dynamic tags
Private canned response

Notification:

Email & Inbuilt app notification
Notification to customer
Notification to agent
Notiication on new ticket, ticket comments

Signature:

Configurable signature field for support agent
Dynamic tags in signature field
Auto-add signature on any reply by agents

Announcement:

Send announcement message with start and end date
Announcement to customers, agents or all.

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Version Log:

Version Log

Perfect Support ticketing & document management system