From June 19, 2026, new EU regulations come into force requiring that every online store customer must be able to withdraw from a contract without the need to print or fill out any forms.

What does this look like in the case of PrestaShop?

PrestaShop includes a product return system where you can configure statuses and manage returns, but it has several limitations:

it is available only to customers with a registered account
it requires providing a reason for the return
every paid and shipped order is eligible for return

However, the new regulations require that any customer must be able to withdraw from a contract in this way, without having to provide a reason. Additionally, the condition PrestaShop uses to allow returns may not be suitable for every store.

That’s why, instead of reinventing everything from scratch, we developed a simple module that allows you to bypass these limitations.

It enables adding an extra “Withdraw” button on the order history page or order details page.

After clicking the button, the customer is redirected to a return form where they can request a full or partial return, and providing a reason is optional.

This form is available regardless of whether the order was placed by a registered customer or a guest.

Once completed and submitted, the form is sent to PrestaShop’s built-in system, where the return can be handled using standard functionalities.

Additionally, the module (using a very small override) allows you to change the condition that determines which orders are eligible for return. Instead of relying on orders being marked as “paid” and “shipped,” it can consider only specific order statuses. This setting also affects PrestaShop’s default return form.

This module will help you comply with the new regulations with minimal effort and without burdening your store with complex additional systems.

We will continue to monitor regulatory changes and update the module as needed.

Remember: by purchasing the module now, you get unlimited access to all future updates.

Rettix - one click withdrawal and return for PrestaShop