Solvio – Customer Support Ticket System

Solvio – Complete Real-Time Customer Support & Ticket System

Solvio is a modern and powerful customer support system designed for SaaS owners, developers, agencies, and service-based businesses. It allows you to manage support tickets, issue reports, installation requests, customization services, and documentation — all inside a fast and clean dashboard.

Built with Next.js, MongoDB, and Tailwind, Solvio delivers smooth performance, secure authentication, real-time updates, and a beautiful UI that improves support efficiency for both teams and customers.

Key Features

Real-Time Ticket System – Create, assign, manage, and reply to tickets instantly.
Customer Portal – Customers can create tickets, track progress, and follow up easily.
Support Team Panel – Admin and agents can manage tickets efficiently.
Knowledge Base – Build documentation with categories and SEO-ready article pages.
Email Notifications – Customers and agents receive updates automatically.
Service Request Categories – Installation, customization, issue reporting, and more.
Light & Dark Mode – Modern UI with full theme switching.
Secure Authentication – JWT-based login system.
Admin Dashboard – Complete summary of tickets, users, and system activity.
Mobile Responsive – Beautiful and fast on all devices.

Real-Time Conversations. Faster Resolutions.

Solvio helps support teams resolve customer issues faster with a clean messaging interface, real-time updates, priority levels, and file attachments.

Built for Teams That Care About Support Quality

IT & Support Teams – Manage technical issues smoothly.
Digital Product Sellers – Provide installation & customization support.
E-commerce Stores – Handle customer requests professionally.
Agencies – Track project-related inquiries and client tickets.

️ Enterprise-Grade Security & Scalability

JWT Authentication
Encrypted Passwords
Scalable Database Structure
Clean & Developer-Friendly Codebase

️ Technologies Used

Next.js
React
MongoDB
Tailwind CSS
Node.js
Shadcn UI

Ready to Upgrade Your Customer Support Experience?

Deliver faster responses, better organization, and a more professional support workflow with Solvio — the complete ticketing solution for modern businesses.

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Solvio – Real-Time Customer Support Ticket & Live Chat System with Knowledge Base