Support Genix – AI-Powered WordPress Helpdesk & Ticket System Plugin

Transform your customer support with the most intelligent helpdesk plugin for WordPress. Support Genix combines powerful ticket management with cutting-edge AI features to deliver 60% faster response times and 40% fewer support tickets—all without leaving your WordPress dashboard.

Perfect for WooCommerce stores, digital product sellers, agencies, SaaS businesses, and membership sites that demand enterprise-level support without enterprise-level costs.

Live Demo | Documentation | Watch Tutorial | ️ Roadmap

$\\$

NEW: AI-Powered Features That Transform Support

The only WordPress helpdesk with built-in AI assistant, chatbot, and smart analytics.

✨ Help Me Write (AI Reply Assistant)

Generate professional ticket replies in seconds with AI assistance. Reduce agent response time by 60% while maintaining consistent tone and quality across all customer interactions.

24/7 AI-Powered Chatbot

Provide instant answers around the clock with a smart chatbot that pulls from your knowledge base. Automatically handles repetitive questions, reducing ticket volume by 40% while your team focuses on complex issues.

AI Writing Assistant for Documentation

Create comprehensive help articles 10x faster using built-in AI powered by OpenAI and Claude. Generate professional documentation with proper structure, SEO optimization, and natural language—all in seconds.

AI Chatbot Analytics & Tracking

Track chatbot performance with detailed metrics on queries, successful answers, and user interactions. Identify knowledge gaps and optimize your automated support strategy with actionable insights.

Ticket Creation via Chatbot

Allow customers to seamlessly escalate from chatbot to human support when needed. Tickets are created automatically with full conversation context, ensuring smooth handoffs and faster resolution.

Smart Documentation Suggestions

Display relevant help articles from your knowledge base automatically while customers create tickets, empowering self-service and reducing incoming support volume by up to 40%.

⚡ Core Features at a Glance

Support Genix comes packed with powerful tools and modern workflows to simplify customer service:

Unlimited Everything. Zero Restrictions.

Unlimited Tickets – Handle infinite support requests without caps or throttling
Unlimited Agents – Add your entire team with no per-seat pricing
Unlimited Customers – Serve growing customer bases without limitations
Unlimited Mailboxes – Create department-specific email addresses for organized routing

Smart Ticket Management

Custom Ticket Fields – Collect exactly the information you need with flexible field types
Ticket Categories – Organize requests by department, product, or priority
Ticket Priority System – Set urgency levels (Low, Medium, High, Urgent) with auto-assignment rules
Ticket Tagging – Add custom tags for advanced filtering and reporting
Ticket Status Tracking – Monitor progress with customizable labels (New, In Progress, Closed)
Ticket Transfer – Reassign tickets between agents and departments seamlessly
Ticket Hotlink Sharing – Share direct ticket links with team members for quick access
Multiple Role Assignment – Assign multiple roles to users for flexible management

Email to Ticket Automation

Automatic Email Conversion – Convert incoming emails to support tickets via smart email piping
Mailbox Binding & Management – Associate specific email addresses directly with support tickets
Multi-Mailbox Support – Create unlimited mailboxes for different departments
Ticket Transfer Between Mailboxes – Move tickets across mailbox categories for better organization

Knowledge Base & Self-Service

Knowledge Base Management – Build comprehensive help centers with categories, tags, and authors
Knowledge Base Style Customization – Customize colors, layouts, and typography without code
AI-Powered Content Creation – Generate professional documentation using AI assistance
Chatbot-Only Documentation Mode – Make selected articles accessible only via chatbot
Smart Analytics – Track doc performance, search behavior, and user engagement
BetterDocs Integration – Suggest relevant articles before ticket submission
BetterDocs Migration Tool – One-click migration from BetterDocs to Support Genix

Agent Productivity Tools

Saved Replies – Pre-written responses for common questions with dynamic placeholders
Undo Feature – Allow agents to undo replies and notes before finalizing
Smart Filters & Sorting – Advanced ticket filtering by status, category, agent, priority
Automatic Agent Assignment – Auto-assign to first replying agent if unassigned
Agent Roles & Permissions – Granular control over what each agent can access
Category Order Management – Drag-and-drop reordering of ticket categories

Automation & Workflows

Auto-Close Inactive Tickets – Automatically close resolved tickets after set period
Auto-Trash & Auto-Delete – Clean up old tickets automatically for database optimization
Conditional Logic for Custom Fields – Dynamic forms that show/hide fields based on selections
Webhook Integration (Incoming & Outgoing) – Connect with Zapier, Make, HubSpot, and thousands of external tools
Weekend & Holiday Settings – Define non-working hours with automated away messages
Auto-Priority Assignment – Automatically set ticket priority based on rules

Notifications & Communication

Email Notifications – Instant alerts for new tickets, replies, and status changes
Customizable Email Templates – Design notification emails with dynamic placeholders
WhatsApp Integration – Turn WhatsApp messages into tickets instantly
Slack Integration – Real-time ticket updates in Slack channels

Performance Reports & Agent Analytics

Comprehensive Dashboards – Measure KPIs with detailed reports on ticket resolution times
Agent Performance Tracking – Monitor individual and team productivity
Response Time Analytics – Track average response and resolution times
Customer Satisfaction Metrics – Measure support quality with built-in ratings
Knowledge Base Analytics – Track article views, search performance, and satisfaction rates

Built-In Integrations for a Seamless Workflow

Support Genix seamlessly integrates with tools that power your business:

eCommerce & Marketplace Support

WooCommerce Integration – Manage customer queries, order-related issues, and product support tickets from inside your store dashboard
Easy Digital Downloads (EDD) – Deliver frictionless support for digital product buyers, with full ticket and license tracking
Envato Marketplace Integration – Verify license codes from ThemeForest, CodeCanyon, and other Envato platforms directly through the support form

Instant Communication

WhatsApp Integration – Turn WhatsApp messages into tickets instantly. Perfect for mobile-first customers and global audiences
Slack Notifications – Keep your team updated with instant ticket alerts in Slack channels—no need to log in to WordPress every time

Smart Support & Automation

BetterDocs Integration – Reduce ticket volume by suggesting relevant documentation when a customer starts a support request
Webhook Automation – Trigger actions across other tools when a new ticket is submitted, updated, or closed

Learning & CRM Tools

FluentCRM – Link tickets to CRM records, automate follow-ups, and tag users based on support interactions
Tutor LMS – Allow students and instructors to raise course-specific tickets, manage issue history, and collaborate in one place

Beautiful Customer Portal

Give your customers a professional self-service experience:

Clean, Modern Interface – Intuitive design that matches your brand
Ticket Submission Form – Simple, customizable forms with file attachments
Ticket History – Customers can view and track all their tickets in one place
Real-Time Updates – Instant notifications when agents reply
Knowledge Base Access – Browse help articles before creating tickets
AI Chatbot Support – Get instant answers from AI assistant 24/7
Mobile Optimized – Full functionality on smartphones and tablets
Responsive & Translation Ready – Designed to work on all devices and compatible with any language—perfect for global teams

Why Businesses Choose Support Genix

AI-Powered Intelligence

The only WordPress helpdesk with built-in AI assistant, chatbot, and smart documentation tools. Stay ahead of the competition with automation that actually works.

Fully Integrated, All-in-One Solution

No extra software. No clunky dashboards. Manage everything within your WordPress admin. Keep everything in your ecosystem—clean, fast, and integrated.

One-Time Payment, Lifetime Use

No per-agent fees. No hidden charges. Pay once, use forever. Add unlimited agents without worrying about monthly costs per seat. Perfect for growing teams.

Built for Scale and Performance

Whether you’re handling 10 or 10,000 tickets a month, Support Genix is optimized to scale with you. Built with React JS for blazing-fast performance—even with thousands of tickets.

Ideal for Freelancers, Startups, and Enterprises

Support Genix adapts to any team size or workflow with powerful role-based permissions and configuration flexibility.

All data stays in your WordPress database. No external services required. Complete control over customer information with regular security audits.

Ongoing Improvements & Dedicated Support

Expect frequent feature updates, performance enhancements, and access to priority technical support from the plugin developers.

WPML, WooCommerce, EDD, FluentCRM, Tutor LMS Compatible

Built to support your store, courses, CRM, and marketing stack without friction.

Perfect For:

E-Commerce Stores – WooCommerce, EDD, and marketplace sellers
Digital Product Creators – Theme shops, plugin developers, course creators
Agencies – Manage client support with role-based access
SaaS Companies – Scale support without scaling costs
Educational Platforms – Support students and instructors
Membership Sites – Provide member-only support
App Developers – Centralized support for your apps
Freelancers – Professional support system for clients

What’s Included:

✅ Support Genix Pro Plugin (Latest Version)
✅ All AI Features Unlocked
✅ All Pro Features Included
✅ Complete Documentation
✅ Video Tutorials
✅ Migration Tools (BetterDocs, Fluent Support)
✅ All Future Updates & Features

Learn More & Get Started

Watch Tutorial – See how easy it is to set up
Read Documentation – In-depth guides to every feature
️ Explore Roadmap – Stay informed on what’s coming next
Priority Support – Fast response times from our expert team

Getting Started is Easy:

Purchase & Download – Get instant access to the plugin files
Install Plugin – Upload and activate in your WordPress dashboard
Run Setup Wizard – Follow the guided 2-minute setup process
Configure Settings – Customize to match your workflow
Start Supporting – Begin managing tickets immediately!

Trusted by Thousands Worldwide

Join 5,000+ satisfied customers using Support Genix to deliver exceptional customer support. From solo entrepreneurs to enterprise teams, Support Genix adapts to your needs.

Pre-Sale Questions?

Have questions before purchasing? Our team is here to help!

Use the “Item Support” tab
Contact via our support system
Check our FAQ section

Ready to Transform Your Support?

Get Support Genix today and join thousands of businesses delivering faster, smarter customer support—powered by AI.

All trademarks mentioned are the property of their respective owners.

Support Genix (v 1.8.28) Date 06 October 2025

* Fixed: "Help Me Write" AI assistance not generating responses issue.
* Fixed: Minor bugs and issues to enhance functionality and user experience.

Version: 1.8.26 Date: 30 September 2025

* Added: Ticket creation form within the AI Chatbot.
* Added: Knowledge Base documentation inside the AI Chatbot.
* Added: Analytics for AI Chatbot queries and results.
* Added: Option to customize the initial height of the text editor.
* Improved: Knowledge Base archive and article page designs for a clearer, more user-friendly experience.
* Improved: Overall plugin performance and stability for smoother, more reliable usage.
* Fixed: Minor bugs and issues to enhance functionality and user experience.

Version: 1.8.23 Date: 07 August 2025

* Added: Mailbox binding system to associate emails directly with support tickets.
* Added: Auto-assignment rules to automatically bind mailboxes to support tickets.
* Added: Ability to define the "From" email address for mailbox-based email notifications.
* Added: Option to make selected documentation accessible only via the chatbot.
* Added: Option to show a general chatbot greeting when no documentation matches the query.
* Added: Toggle to enable or disable the "Create Ticket" link in the chatbot.
* Added: Ticket migration system to import tickets from "Fluent Support".
* Improved: License management system for enhanced stability and reliability.
* Improved: Overall plugin performance and stability for smoother, more reliable usage.
* Fixed: Various minor issues to enhance functionality and user experience.

Version: 1.8.13 Date: 22 April 2025

* Added: New feature to assign agents to specific categories based on their role.
* Added: New permission to allow agents to view the tickets they created.
* Added: New permission to restrict agents from creating new tickets.
* Improved: Overall performance and stability for smoother and more reliable operations.
* Fixed: Envato integration issue with validating purchase keys.
* Fixed: Several minor issues to ensure enhanced functionality and better user experience.
* Tested: Compatibility with the latest version of WordPress.

Version: 1.8.11 Date: 05 March 2025

* Added: Support for WordPress Multisite compatibility.
* Added: Ticket closed event for outgoing Webhooks.
* Added: New user role permissions for more precise access control.
* Added: Setup wizard for a faster and more streamlined system setup.
* Improved: Text editor for a more user-friendly experience when creating and replying to tickets.
* Improved: Overall performance and stability for smoother and more reliable operations.
* Fixed: Several minor issues to ensure enhanced functionality and better user experience.

Version: 1.8.9 Date: 25 January 2025

- Fixed: Modern email to ticket issue, ensuring smoother functionality.
- Fixed: Several minor issues to ensure enhanced functionality
  and better user experience.

Version: 1.8.8 Date: 15 January 2025

- Added: Feature to allow agents to access the support portal
  directly without navigating to the dashboard.
- Added: Performance Insights feature to receive periodic emails
  with detailed performance insights.
- Added: Weekend and holiday notification feature to display notices
  and send email alerts to users about non-working days.
- Added: Missing translatable texts to enhance multilingual support.
- Improved: Overall performance and stability for smoother
  and more reliable operations.
- Fixed: Several minor issues to ensure enhanced functionality
  and better user experience.

Version: 1.8.7 Date: 07 January 2025

- Added: Feature to display the latest response intro
  in the ticket list.
- Added: REST API in Portal, replacing Ajax for enhanced compatibility.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

Version: 1.8.6 Date: 05 January 2025

- Fixed: Ticket details page not found issue.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

Version: 1.8.5 Date: 05 January 2025

- Improved: Portal UI and UX for a cleaner, faster,
  and more intuitive experience.
- Improved: Performance and stability for smoother operations.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

Version: 1.8.4 Date: 24 December 2024

- Fixed: Issue where existing settings were not being detected.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

Version: 1.8.3 Date: 24 December 2024

- Improved: Performance and stability for smoother operations.
- Fixed: Admin bar visibility issue for consistent accessibility.
- Fixed: Admin menu visibility issue for consistent accessibility.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

Version: 1.8.0 Date: 19 – December – 2024

- Added: Agents can now manage tickets directly from the dashboard.
- Added: Bulk actions for tickets, such as assigning to agents, updating status, categorizing, moving to trash, and deleting.
- Improved: Centralized settings panel with enhanced usability and faster navigation.
- Improved: Dashboard UI and UX for a cleaner, faster, and more intuitive experience.
- Improved: Performance and stability for smoother operations.
- Improved: Compatibility with the latest PHP versions, up to 8.3.
- Fixed: Various minor issues to ensure better functionality and reliability.

Version: 1.7.14 Date: 03 – December – 2024

 - Improved: Various minor areas.
 - Fixed: Several minor issues.
 - Fixed: Resolved text domain loading issue introduced in WordPress 6.7.
 - Tested: Compatibility with the latest version of WordPress..

Version: 1.7.13 Date: 15 – October – 2024

- Improved: System for receiving multiple attachments via incoming Webhook.
- Fixed: HTML special characters display issue in ticket titles.
- Fixed: Several minor issues.

Version: 1.7.12 Date: 02 – September- 2024

- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.11 Date: 28 – August – 2024

- Added: Easy Digital Downloads (EDD) integration.
- Improved: FluentCRM integration.
- Improved: BetterDocs integration.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.9 Date: 14 August 2024

- Added: Slack integration.
- Added: Tutor LMS integration.
- Added: FluentCRM integration.

Version: 1.7.8 Date: 13 August 2024

- Fixed: Custom Ticket Track ID issue.
- Fixed: Several minor issues.

Version: 1.7.7 Date: 08 August 2024

- Added: Feature to download ticket as PDF.
- Added: Feature to download ticket as PDF.
- Added: Feature to download ticket as PDF.
- Added: Feature to download ticket as PDF.

Version: 1.7.6 Date: 07 July 2024

- Added: WhatsApp integration to get agent notifications and respond to tickets via WhatsApp.
- Added: Feature to download report data as a CSV file.
- Improved: Asset loading functionality.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.5 Date: 30 June 2024

- Added: Feature to dynamically insert custom field values into email templates.
- Improved: Report accuracy to display more precise data.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.4 Date: 23 June 2024

- Improved: UI for a better look and user experience.
- Fixed: Corrected time display to reflect timezone settings.
- Fixed: Several minor issues.

Version: 1.7.3 Date: 10 June 2024

- Added: Feature to show other tickets by customer in ticket details.
- Added: Feature to keep ticket log separately for agent and customer.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.2

- Added: Logging system for enabling or disabling email notifications for individual tickets.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.1 Date: 05 June 2024

- Added: Access role to control whether agents can manage other agent's ticket or not.
- Added: Access role to control whether agents can manage unassigned ticket or not.
- Improved: System of ticket creation by agent.
- Improved: UI for a better look and user experience.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.0

- Added: Feature for enable/disable email notification for specific ticket.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.6.9

- Improved: Various minor areas to enhance user experience and usability.
- Fixed: Several minor issues.

Version 1.6.8 Date: 29 May 2024 —-—-—-—-——-

* Added: Feature for auto-scroll to the latest responses on ticket details.
* Added: Option for enable/disable auto-scroll to the latest responses on ticket details.
* Improved: Various minor areas to enhance user experience and usability.
* Fixed: Compatibility issue with WPML & Polylang plugins.
* Fixed: Several minor issues.

Version 1.6.7 —-—-—-—-——-

* Improved: Several minor areas.
* Fixed: Ticket auto close issue.
* Fixed: Several minor issues.

Version 1.6.6 —-—-—-—-——-

* Added: Ticket hotlink generator for accessing tickets without login.
* Added: Placeholders for inserting hotlinks in email templates.
* Added: Option to enable or disable hotlink access.
* Added: Permissions to control ticket hotlink visibility.
* Added: Permissions to control the editability of custom ticket field values.
* Added: Enhanced security for access control permissions.
* Added: Increased security for encrypted content.
* Improved: UI for a better look and user experience.
* Improved: Various minor areas for better performance.
* Fixed: Several minor issues.

Version: 1.6.5 Date: 09 May 2024

- Added: Report feature to provide insightful data analysis.
- Improved: Few minor areas.
- Fixed: Few minor issues.

Version: 1.6.4 Date: 24 April 2024

- Added: Option to show or hide public tickets.
- Added: Option to allow XLSX file upload on ticket and reply.
- Added: Few more placeholders for email templates.
- Improved: Attachment preview system.
- Fixed: Few minor issues.

Version: 1.6.3 Date: 22 April 2024

- Fixed: Default allowed file types issue.
- Fixed: Few minor issues.

Version: 1.6.2 Date: 15 April 2024

- Enhanced: Strengthened security measures across the plugin for improved protection.
- Improved: User experience and interface.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.

Version: 1.6.1 Date: 31 March 2024

- Enhanced: Implemented additional security measures to bolster protection.
- Fixed: Resolved issue with Email to Ticket menu functionality.
- Fixed: Addressed various minor issues for improved stability and performance.

Version: 1.6.0 Date: 24 March 2024

- Fixed: Issue with frontend synchronization upon logging out.
- Enhanced: Strengthened access permissions and nonce verifications for enhanced security.
- Tested: Ensured compatibility with the latest WordPress version.

Version: 1.5.6 Date: 11 February 2024

- Improved: Field placeholders visibility.
- Fixed: Custom field placeholder issue.
- Fixed: Few minor issues.

Version: 1.5.5 Date: 08 January 2024

 - Added: Login with Envato feature.
- Fixed: Few minor issues..

Version: 1.5.4 Date: 28 December 2023

- Added: Improved email to ticket system.
-Fixed: Few minor issues.

Version: 1.4.9 Date: 24 September 2023

- Improved: Data fetching behavior.
- Improved: Data caching behavior.
- Fixed: Few minor issues.

Version: 1.4.5 Date: 15 February 2023

- Improved: Few minor things.
- Fixed: Reply to ticket issue.
- Fixed: Few minor issues.

Version: 1.4.4 Date: 23 January 2023

- Added: Functionalities for multiple WooCommerce integration.
- Added: Functionalities for same site's WooCommerce integration
  without API and Webhook.
- Updated: Charset Collate of Database tables.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.3 Date: 05 January 2023

- Added: Functionalities for auto generate custom field slug.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.2 Date: 27 December 2022

- Added: Default access for new support agent role.
- Added: Documentation links for Email to Ticket and Mailbox settings.
- Updated: All admin forms default status.
- Updated: Email template group title.
- Fixed: Automatic ticket assign role issues.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.1 Date: 17 December 2022

- Added: Translation files for Polish language.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.0 Date: 10 December 2022

- Added: Option for disable ticket creation by guest user.
- Fixed: Email template edit issue in French language.
- Fixed: Ticket assign roles issues.
- Fixed: Translation issues.
- Fixed: Few minor issues.

Version: 1.3.9 Date: 26 November 2022

- Added: Translation files for French (France), French (Canada), German,
  Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil),
  Turkish (Turkey), Arabic and Hebrew languages.
- Added: Options for change labels of ticket statuses.
- Added: Options for disable reply to closed ticket.
- Added: Dependency to lite edition.
- Improved: File loading conditions.
- Fixed: License deactivation issue.
- Fixed: Translation issues.
- Fixed: Minor style issues.

Version: 1.3.7 Date: 13 November 2022

- Added: Ticket Creation on WooCommerce Order through Webhook.
- Added: Missing texts for translation.
- Fixed: Minor conflict and style issues.

Version: 1.3.6 Date: 07 November 2022

- Added: Close ticket option for customer.
- Added: Auto ticket close option and functionalities.
- Fixed: Email to ticket attachment issue.

Version: 1.3.5 Date: 31 October 2022

- Added: New way to receive custom field value through Incoming Webhook.
- Improved: Some areas and texts.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Debug log time storing issue.
- Fixed: Minor CSS issue..

Version: 1.3.4 Date: 30 October 2022

- Added: Incoming WebHook.
- Added: Register form disable option.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Ticket subject and category invisible issue after ticket creation.
- Modified: Login page Header menu.

Version: 1.3.3 Date: 17 October 2022

- WooCommerce integration has been added.
- Profile image upload option feature has been added.
- Brand color Setting Option added.

Version: 1.3.2 Date: 02 October 2022

1. Public ticket option has been disabled, which can be enabled from the Support Genix setting panel.
2. Option to enable/disable the preloader.
3. Forgot password option has been added to the login page.
4. Assigned To Name has been added to the ticket listing page.
5. Ticket deleting option has been added beside the ticket trash.

Version: 1.2.8 Date: 13 August 2022

- Fixed: WPForms Compatible issue.
- Improved: Email to ticket (piping) CSS filter.

Version: 1.2.7 Date: 07 August 2022

- Update: Related URL can be managed from the custom field. 
- Added: Search filter by staff. 
- Improved: Client email can be hidden from the Support agent on the ticket detail page. 
- Update: Customer Profile link can be updated from Support Genix Setting. 
- Added: Translation file for German, Brasil, and France.

Version: 1.2.5 Date: 22 July 2022

- Fixed: Email piping CSS issue.
- Added: Sequential Ticket ID Option.

Version: 1.2.1 Date: 28 May 2022

- Improved: Copyright and Powered By Text. 
- Added: Ticket page link at the WP Bar.

Version: 1.2.0 Date: 26 May 2022

- Fixed:  Translation Issue. 
- Update: Profile Edit Link.
- Improved: Logo and Favicon upload option.

Support Genix WordPress Plugin