Empower your customer support team with uSupport – the ultimate support ticket plugin for Ultimate SMS that redefines how you handle customer inquiries. Designed with simplicity and power in mind, uSupport gives you everything you need to track, categorize, and resolve tickets with unmatched efficiency. From automated workflows that save valuable time, to real-time analytics that keep you on top of performance, every feature is built to help your team deliver faster, smarter, and more reliable support. With a built-in knowledge base, customers can quickly find answers themselves, reducing ticket volume and boosting satisfaction. Whether you’re managing a small support desk or a growing enterprise, uSupport scales effortlessly to meet your needs, ensuring a smooth, professional, and personalized support experience every step of the way.

Thanks for getting in touch. Have you bought the uSupport – Support Ticket Plugin for Ultimate SMS? If yes, please create a support ticket on our support portal: Codeglen Support Forum. Our technical team will get in touch with you. Otherwise, you can put your pre-purchase questions in the public comments section

Codeglen does not provide any type of support for localhost or local machine or remote desktop.

uSupport - Support Ticket Plugin for Ultimate SMS - 2

Demo

The demo gets reset every 24 hours.

https://usupport.codeglen.com/login
Agent View:
Email: agent@codeglen.com
Password: 12345678

https://usupport.codeglen.com/login
Customer View:
Email: customer@codeglen.com
Password: 12345678

Features

Meet the ultimate solution for your customer support team. Our support ticket application is designed to help you organize, manage, and resolve customer inquiries faster than ever.

Key Features:

Effortless Ticket Management:

Our clean, intuitive dashboard gives you complete control. Easily filter tickets by status, priority, or agent, and use bulk actions to handle multiple requests in one click.
Smart Automation & Collaboration:

Automatically assign tickets, enable an autoresponder for new inquiries, and use private internal notes to ensure your team is always on the same page.
Seamless Organization:

Create custom categories and tags to keep your tickets perfectly organized. The integrated knowledge base allows you to build a comprehensive library of support articles, empowering customers to find answers on their own.
Powerful Analytics:

Make informed decisions with our analytics overview. Monitor key metrics like new tickets, resolved tickets, and agent responses to track performance and identify trends over time.
Private & Public Tickets:

Private tickets are just between you and your customers, but Public tickets are like using an online forum—anyone can view and reply! This takes some of the support load off and places it into the hands of those that are willing to help.

uSupport - Support Ticket Plugin for Ultimate SMS - 3 Version 1.0.0 / ( 10.09.2025 ) =============================== + Initial Release