Demo Credentials

Explore the live platform before purchasing. Use the credentials below to access both administrative and tenant environments:

Super Admin Control Plane:
URL: https://whatsomni.ncodeslab.com/superadmin/login
Email: admin@whatsomni.com
Password: Password123!

Tenant Workspace Demo:
URL: https://whatsomni.ncodeslab.com/login
Email: demo@whatsomni.com
Password: Passowrd123!

Landing Page Demo:
URL: https://whatsomni.ncodeslab.com/

WhatsOmni – Enterprise Omnichannel Marketing, Sales CRM, AI ChatBots, Visual Automation Flows & Multi-Gateway SaaS Platform (Next.js 15, Laravel 11, React 19, Reverb WebSockets, Baileys)

WhatsOmni is a self-hosted, enterprise-grade multi-tenant Omnichannel Customer Engagement SaaS, Conversational AI Engine, and Sales CRM platform built for agencies, B2B enterprises, e-commerce stores, and SaaS entrepreneurs. It unifies customer conversations across 8 major messaging channels—including WhatsApp (Official Cloud API & Unofficial Baileys QR), Instagram Direct, Facebook Messenger, Telegram, Multi-Gateway SMS (Twilio, Vonage, Plivo, MessageBird, Sinch, Telnyx), Two-Way Email (IMAP/SMTP), and an embeddable Live Chat widget—into a single, real-time command center.

Supercharged with standalone AI ChatBots, a visual drag-and-drop Automation Flow Builder with an AI Prompt-to-Flow Generator, Vector RAG Knowledge Bases, a comprehensive Multi-Gateway Payment System (Stripe, Razorpay, Paystack, Flutterwave), a Multi-Currency Pricing Engine, live AI Token & Usage Telemetry, a Kanban Deals CRM, Multi-Host Staff Calendar Booking, and automated Shopify & WooCommerce Abandoned Cart Recovery, WhatsOmni provides a complete, turnkey foundation to launch your own profitable SaaS business in minutes.

2 Configurable AI Operational Business Models: WhatsOmni gives platform owners flexible monetization control with two built-in operational modes:

1. Master Managed Fixed Model (Feature Routing Matrix): The Super Admin supplies master platform API keys in the central vault and assigns fixed AI models per feature across a multi-feature routing matrix (e.g., AI ChatBots → Claude 3.5 Sonnet / GPT-4o, Prompt-to-Flow Builder → GPT-4o, Flow AI Generation Nodes → Llama 3.3 70B, RAG Knowledge Base Embeddings → Gemini 1.5 Flash / text-embedding-3-small, Smart Inbox Replies → Groq LPU). Tenants enjoy an instant, zero-setup AI experience with usage quota enforcement.
2. Bring Your Own Key (BYOK) Model: Tenants securely input and store their own encrypted API keys (OpenAI, Anthropic Claude, Google Gemini, Groq, DeepSeek, xAI Grok, Mistral, OpenRouter). The SaaS platform owner incurs zero third-party AI API costs, and tenants have complete autonomy over their preferred models and provider billing.

Multi-Gateway Payment & Multi-Currency SaaS Engine:

4 Global & Regional Payment Gateways: Built-in native support for Stripe (Global cards & customer portal), Razorpay (India UPI, net banking & cards), Paystack (Nigeria, Ghana, South Africa & Kenya), and Flutterwave (Pan-African & international payments). Supports one-click Test / Live mode switching, credential encryption, in-app connection testing, and automated webhook lifecycle synchronization.
Multi-Currency System: Super Admin can manage unlimited global currencies (ISO codes, custom symbols, active/default statuses) and define multi-currency pricing tiers (monthly and annual) for all subscription plans.
AI Usage Tracker & Real-Time Token Telemetry: In-depth tracking of prompt tokens, completion tokens, total token consumption, millisecond latency, and estimated inference cost (USD) per turn. Filterable by date range, provider, AI model, and platform feature with visual telemetry graphs.

Core Platform Highlights:

AI ChatBots (Dedicated No-Code Persona Engine): Configure standalone AI conversationalists with custom system personas, temperature controls, attached vector RAG knowledge bases, business hours schedules, fallback messages, and automatic human handoff escalation rules directly attached to any messaging channel.
Visual Drag-and-Drop Automation Flows: Full conversational workflow canvas (React Flow) with 14+ node primitives, interactive buttons/lists, conditional branches, CRM mutations, webhook dispatches, and an integrated AI Prompt-to-Flow Generator that turns natural language prompts into complete visual graphs in seconds.
Intelligent 4-Tier Inbound Message Router: Directs incoming messages through an optimized priority hierarchy: (1) Active Flow waiting for user reply → (2) Keyword Trigger matches → (3) Channel-bound Automation Flow → (4) Channel-bound AI ChatBot → Real-Time Shared Human Inbox.
Real-Time Shared Team Inbox: High-performance bidirectional messaging powered by Laravel Reverb WebSockets. Features agent presence, live typing indicators, internal yellow notes with @mentions, /shortcut canned responses, conversation assignment, and an instant CRM/E-Commerce context side-drawer.
E-Commerce Abandoned Cart Recovery: Ingests real-time webhooks from Shopify and WooCommerce, schedules 30-minute delayed background queue dispatches, generates unique merchant discount coupons, and delivers automated recovery messages over WhatsApp or SMS.
Multi-Host Staff Scheduling & Public Booking Links: Manage staff availability, round-robin auto-assignment, buffer times, Google Calendar OAuth sync, and public booking portals (/book/[slug]) with instant Google Meet, Zoom, or Microsoft Teams meeting links.
10-Language Complete Localization (LTR + RTL): Full translation key parity across English, Hindi, Spanish, French, German, Italian, Portuguese, Indonesian, Vietnamese, plus native Right-to-Left (RTL) layout support for Arabic and Hebrew.

Super Admin Control Plane & SaaS Governance

The Super Admin plane provides SaaS owners with end-to-end governance over workspaces, multi-gateway billing monetization, currency management, AI keys, AI usage telemetry, transactional mail delivery, legal pages, and technical support.

Tenant Directory & Audit-Logged Impersonation: View all registered workspaces, inspect subscription states, modify plan tiers, adjust flow credits, suspend/reactivate accounts, and launch secure, audit-logged tenant session impersonation for instant customer troubleshooting.
Multi-Gateway Payment Management (Stripe, Razorpay, Paystack, Flutterwave): Configure active payment gateways with live/test API keys, webhook signing secrets, in-app connection testing, and automated subscription status synchronization.
Multi-Currency Pricing & Plan Provisioning: Create tiered subscription plans (e.g., Free, Starter, Pro, Enterprise) with custom seat caps, channel quotas, campaign allowances, automation limits, and flow credits. Define custom prices per currency (USD, EUR, GBP, INR, NGN, KES, GHS, ZAR, BRL, AED, etc.) with automatic gateway plan provisioning.
Central AI Vault & 2 Operational Modes: Switch between BYOK and Master Fixed modes. Manage master keys for OpenAI, Anthropic, Gemini, Groq, DeepSeek, xAI, Mistral, and OpenRouter, and route specific platform features to optimal LLM models.
Platform AI Usage Telemetry & Analytics: Monitor total AI tokens consumed across the platform, aggregate estimated inference costs, breakdown by provider and model, and view top consuming tenant accounts with full audit logs.
Dynamic System Mailer: Configure system-wide transactional email delivery via custom SMTP or Resend API directly from the UI, with mandatory live test dispatch validation before saving.
Support Ticket Desk: Manage tenant helpdesk inquiries with priority badges, attachment previews, threaded administrative replies, and automated status workflows.
Legal CMS & Custom Pages: Built-in sanitized rich content editor managing Terms of Service, Privacy Policy, Cookie Policy, Refund Guidelines, and custom landing pages served dynamically at /[slug].
Real-Time Telemetry & System Health: Monitor platform MRR/ARR, tenant growth metrics, WebSocket socket health, Redis queue depth, and database connection status.

Tenant Workspace & Omnichannel CRM Suite

Tenants are welcomed by an interactive onboarding wizard covering company profile setup, language/currency defaults, and guided AI provider connection.

1. Unified Real-Time Shared Inbox

Live WebSocket Streaming: Real-time message reception and delivery status updates over Laravel Reverb without polling.
Channel Badging & Filtering: Filter by open, pending, or resolved status, assigned team queue, individual agent, or channel type (WhatsApp, IG, Messenger, Telegram, SMS, Email, Live Chat).
Team Collaboration: Leave internal yellow notes with @mentions invisible to customers.
Canned Replies: Instant search and insertion of pre-saved snippets using / keyboard shortcuts.
Proactive ”+ New Chat” Starter: Initiate outbound conversations directly to any existing contact over connected channels.
Customer & E-Commerce Drawer: View contact details, deal stages, upcoming appointments, and live Shopify/WooCommerce order histories with one-click cart recovery dispatch.

2. Visual Drag-and-Drop Automation Flow Builder

14+ Node Primitives: Triggers (Inbound Message, Keyword Match, Abandoned Cart, Webhook), Send Message, Send Template, Ask Question (variable capture), AI Prompt, AI Condition (intent classifier), RAG Knowledge Query, Interactive Menus (buttons/lists), Delay / Wait, Tag Contact, Update Field, Create Deal, Book Appointment, Webhook Dispatch (GET/POST/PUT/DELETE), n8n Workflow Node, Zapier Catch Hook, and Human Handoff.
AI Prompt-to-Flow Generator: Converts natural language descriptions into complete visual node graphs in seconds.
Dry-Run Simulator: Interactive visual sandbox debugger allowing agents to test flow logic, inspect variable contexts, and trace step-by-step node execution.
Immutable Versioning: Save drafts, publish active versions, and roll back to previous releases with one click.
Direct Channel Binding: Attach flows directly to any connected WhatsApp, Instagram, Messenger, Telegram, SMS, Email, or LiveChat channel.
Flow Credits Quota: Monthly credit allowance tracking with automated usage warnings.

3. Standalone AI ChatBots & Vector RAG Engine

No-Code Conversational Setup: Define AI ChatBot personas with custom system prompts, temperature controls, and model selection.
Vector RAG Knowledge Ingestion: Ingest PDF documents, Word DOCX files, plain text, Q&A pairs, live web URLs, and Google Sheets spreadsheets into vectorized knowledge stores.
Semantic Cosine Similarity: High-precision semantic chunk retrieval ensuring hallucination-free, grounded AI responses.
Operating Hours & Fallbacks: Configure weekly business hour matrices, out-of-office fallback messages, and automatic escalation rules.
Multi-Channel Assignment: Bind ChatBots to one or multiple messaging channels with conflict prevention.
Interactive Testing Sandbox: Live playground to test ChatBot responses against RAG knowledge chunks prior to deployment.
Detailed Turn Logs: Audit inbound/outbound text, retrieved RAG sources, token usage, latency in milliseconds, and execution status per turn.

4. Real-Time AI Usage Tracker & Token Telemetry

Live Token Monitoring: Real-time tracking of prompt tokens, completion tokens, and total token consumption.
USD Cost Estimation: Automatic cost calculation per model per 1M tokens (GPT-4o, Claude 3.5 Sonnet, Gemini 2.0 Flash, DeepSeek V3/R1, Llama 3.3, etc.).
Latency Tracking: Monitor API response latency in milliseconds to identify performance bottlenecks.
Feature & Model Breakdown: Filter telemetry by feature (Chatbot, Flow AI Node, Prompt-to-Flow, Smart Reply, Knowledge Base) and model.
Audit-Ready Logs: Inspect recent AI execution requests with timestamps, user attributions, and error diagnostic details.

5. Built-in Sales CRM & Kanban Deals Pipeline

Omnichannel Contact Directory: Merge contacts across phone and email identities with custom JSON fields, tagging, lifecycle stages (Lead, Prospect, Customer, VIP, Churned), and channel opt-out tracking.
CSV Batch Import: High-speed contact import with interactive column-to-field mapping and duplicate resolution.
Drag-and-Drop Deals Pipeline: Customizable Kanban sales board with user-defined stage colors, deal values, closing dates, and activity logs.
Enterprise CRM Synchronization: Bi-directional sync connectors for HubSpot CRM, Salesforce Sales Cloud, and Zoho CRM with sync retry logs.

6. Staff Directory & Calendar Booking System

Staff Profiles & Working Hours: Individual timezones, weekly availability matrices, buffer times, and minimum scheduling notice.
Google Calendar OAuth Sync: Real-time bi-directional free/busy schedule verification.
Assignment Modes: Single Host, Round-Robin auto-distribution among team members, and Collective meeting booking.
Public Booking Portals: Responsive booking pages at /book/[slug] with automatic video meeting link creation for Google Meet, Zoom Video, and Microsoft Teams.

7. E-Commerce Abandoned Cart Recovery (Shopify & WooCommerce)

Automated Ingestion: Listens for checkout creation, checkout update, and order completion webhooks.
30-Minute Delayed Queue: Automatically schedules delayed recovery dispatch, cancelled in real time if the customer completes the purchase.
Dynamic Coupon Engine: Generates unique discount coupons in the merchant’s store and delivers personalized recovery links via WhatsApp or SMS.
Revenue Analytics: Live dashboard cards tracking recovered carts, recovery conversion rates, and total recovered revenue.

8. Broadcast Campaigns & Meta WhatsApp Templates

WhatsApp Meta Template Manager: Create, customize (header, body variables, footer, quick reply & CTA buttons), and submit templates directly to Meta Graph API with real-time approval synchronization.
Audience Segmented Broadcasts: Dispatch immediate, scheduled, or recurring campaigns filtered by contact tags, lifecycle stages, or custom rules with automatic opt-out compliance.
Delivery Analytics: Live recipient logs tracking Sent, Delivered, Read, Replied, and Failed message counts.

8 Connected Omnichannel Messaging Gateways

Channel	Integration Type	Key Capabilities
WhatsApp Official Cloud API	Meta Graph API v21.0	Template synchronization, 24h session window enforcement, rich media, interactive buttons.
WhatsApp Baileys (Unofficial)	Node.js Multi-Device Worker	Live QR code pairing over WebSockets, persistent socket sessions, auto-reconnect, zero template fees.
Instagram Direct	Meta Graph API OAuth	Direct messages, story mentions, story replies, media attachments.
Facebook Messenger	Meta Webhook Subscriptions	Two-way text and media chat, page inbox synchronization, quick replies.
Telegram Bot	Telegram Bot API	BotFather token connection, auto webhook registration, photo/video/document handling, inline keyboards.
Multi-Gateway SMS	Twilio, Vonage, Plivo, MessageBird, Sinch, Telnyx	Global BYOK SMS delivery, alphanumeric sender IDs, automatic STOP/UNSUBSCRIBE compliance.
Two-Way Email	IMAP Inbound + SMTP Outbound	RFC-compliant threading (`Message-ID`, `In-Reply-To`), HTML to plain text normalization.
Live Chat Widget	Embeddable JavaScript Snippet	Customizable widget colors, bubble icons, pre-chat lead capture form, real-time Reverb WebSocket streaming.

AI LLM Orchestration & Multi-Provider Engine

WhatsOmni natively routes conversation inference and vector embeddings across 8 top-tier AI providers:

OpenAI: GPT-4o, GPT-4o Mini, o1-mini, text-embedding-3-small
Anthropic Claude: Claude 3.5 Sonnet, Claude 3.5 Haiku, Claude 3 Opus
Google Gemini: Gemini 2.0 Flash, Gemini 1.5 Pro, Gemini 1.5 Flash
Groq LPU Engine: Ultra-fast inference on Llama 3.3 70B, GPT-OSS 120B, Qwen 3.6
DeepSeek API: DeepSeek V3 (Chat) and DeepSeek R1 (Reasoner)
xAI (Grok): Grok-2 Latest OpenAI-compatible API
Mistral AI: Mistral Large Latest and Codestral
OpenRouter API: Unified cloud prompt routing access to hundreds of open-source models

Enterprise Security Architecture & Hardening

SSRF (Server-Side Request Forgery) Protection: UrlSecurityValidator inspects all outgoing webhooks and URL crawling requests, blocking private subnets (RFC 1918), loopbacks, and cloud metadata IP (169.254.169.254).
XSS Sanitization: Native DOMPurify sanitization across all HTML rendering points, email composers, and CMS pages.
Strict Cross-Tenant IDOR Protection: All database queries and foreign key validations strictly enforce tenant_id isolation at the Eloquent ORM layer.
Encrypted Secret Storage: All BYOK API keys, payment gateway secrets, OAuth tokens, and SMTP passwords are encrypted at rest using AES-256-CBC with Laravel’s EncryptionService.
Two-Step Sensitive Operations: Updating account email addresses requires 2-step OTP codes sent to both current and new emails. Account deletion requires explicit email OTP confirmation.
Microservice Authentication: Node.js Baileys microservice requires authenticated X-Baileys-Secret tokens on all control endpoints.
Signed Webhook Verification: Enforces HMAC-SHA256 signature verification for Meta, Shopify, WooCommerce, Stripe, Razorpay, Paystack, and Flutterwave.

Tech Stack Overview

Frontend Web App: Next.js 15.x (App Router), React 19, TypeScript, Tailwind CSS, shadcn/ui, Zustand, React Flow, Lucide Icons, TipTap Editor, Sonner Toasts
Backend REST API: Laravel 11.x (PHP 8.2+), Eloquent ORM, Laravel Sanctum authentication, GuzzleHttp, Smalot PDF Parser
Real-Time WebSockets: Laravel Reverb WebSocket Server (Port 8080) + Laravel Echo Client
WhatsApp Microservice: Node.js 20+, Express.js, @whiskeysockets/baileys, Pino Logger (Port 5001)
Database Layer: MySQL 8.0+ / MariaDB 10.4+ (Multi-tenant migrations with foreign key constraints)
Cache & Background Queues: Redis 7.x (Predis / PhpRedis)
Multi-Gateway Billing & Payments: Stripe, Razorpay, Paystack, Flutterwave (Subscriptions, Customer Portals, Webhooks, Multi-Currency)
DevOps & Containerization: Docker, Docker Compose, Nginx Reverse Proxy, Alpine Linux, Supervisor, PM2

What Is Included

Complete Next.js 15 frontend source code (TypeScript, App Router, Tailwind CSS)
Complete Laravel 11 backend REST API source code
Independent Node.js Baileys WhatsApp Multi-Device microservice
React Flow visual conversation builder & Prompt-to-Flow AI generator
Standalone AI ChatBots engine with RAG knowledge integration and turn logs
Multi-Payment Gateway integrations (Stripe, Razorpay, Paystack, Flutterwave)
Multi-Currency management system with per-currency plan pricing
AI Usage Tracker and Real-Time Token Telemetry dashboard
Full MySQL database migration suite with clean seeders
Complete 10-language translation files with 100% key parity (LTR + RTL)
Production Docker & Docker Compose orchestration files
Nginx reverse proxy configurations with SSL WebSocket pass-through
Comprehensive HTML Documentation Hub
6 Months of included customer support and future software updates

Third-Party Services & BYOK Pricing

WhatsOmni is sold as a self-hosted software license. Third-party cloud services are connected using your own accounts or master platform credentials and billed separately by their respective providers:

Service Category	Supported Providers	Billing Model
AI LLM Engines	OpenAI, Claude, Gemini, Groq, DeepSeek, xAI, Mistral, OpenRouter	Pay-as-you-go token usage (or $0 on Free tiers)
WhatsApp Messaging	Baileys Worker (Free / SIM plan) or Meta Cloud API	Zero fee for Baileys; Meta per-conversation fee for Cloud API
SMS Gateways	Twilio, Vonage, Plivo, MessageBird, Sinch, Telnyx	Carrier usage per SMS segment
Email Delivery	Custom SMTP or Resend API	Free / plan tier per email provider
Payment Gateways	Stripe, Razorpay, Paystack, Flutterwave	Standard merchant transaction processing fees
Video Meetings	Google Meet, Zoom Video, Microsoft Teams	Free Google/Zoom/Teams API integration
E-Commerce	Shopify & WooCommerce	Merchant store webhooks (No additional API cost)
Enterprise CRM	HubSpot, Salesforce, Zoho CRM	Provider developer app OAuth (No additional API cost)

System Requirements

PHP: 8.2 or 8.3 with extensions: pdo_mysql, mbstring, openssl, curl, redis, gd, fileinfo, bcmath
Node.js: 20.x or higher & npm 10.x
Database: MySQL 8.0+ or MariaDB 10.4+
Cache & Queues: Redis 7.x
Web Server: Nginx with WebSocket proxy support
Hardware: VPS or Dedicated Server with at least 2 CPU Cores and 4 GB RAM (8 GB recommended for high message concurrency)
Docker: Docker & Docker Compose (optional, for one-command container deployment)

Important Notes

The purchase includes full, unencrypted source code for the frontend, backend, and microservices.
No pre-loaded AI tokens or SMS balances are included; you connect your own provider API credentials (or configure master keys in Super Admin).
Third-party API, payment processing, and messaging costs are paid directly to your chosen service providers.
A domain name with SSL certificate (HTTPS / WSS) is required for production webhook ingress and live WebSocket messaging.

WhatsOmni – AI Omnichannel Messaging, CRM & Automation SaaS for Marketing, Leads, Sales & Support